Privacy Policy

Effective date: February 18, 2025

Welcome to True Balance Advisory ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our insurance and financial services consulting services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Contact Information: Name, email address, phone number, mailing address.
Identification Information: Date of birth, Social Security number, government-issued ID, or other identifiers.
Financial Information: Bank account details, credit card information, income, assets, liabilities, and other financial data.
Insurance Information: Policy details, claims history, and other insurance-related data.
Professional Information: Employment details, business information, and professional affiliations.

1.2 Non-Personal Information

Technical Data: IP address, browser type, operating system, device information, and browsing behavior.
Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your experience on our website.

1.3 Information from Third Parties

We may receive information about you from third parties, such as insurance providers, financial institutions, or credit bureaus, to provide our consulting services.

2. How We Use Your Information

We use your information for the following purposes:

To provide and manage our insurance and financial consulting services.
To communicate with you about your account, services, or inquiries.
To process transactions and payments.
To comply with legal and regulatory requirements.
To improve our services, website, and customer experience.
To send you promotional materials, updates, or newsletters (with your consent).
To protect against fraud, unauthorized transactions, or other liabilities.

3. How We Share Your Information

We may share your information in the following circumstances:

With Service Providers: We may share your information with third-party vendors who assist us in providing our services (e.g., payment processors, IT support).
With Insurance and Financial Institutions: To facilitate the services you request, we may share your information with insurance companies, banks, or other financial institutions.
For Legal Compliance: We may disclose your information if required by law, regulation, or legal process.
With Your Consent: We may share your information with third parties if you provide explicit consent.

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request corrections to any inaccurate or incomplete information.
Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
Opt-Out: You may opt out of receiving promotional communications from us at any time.
Data Portability: You may request a copy of your information in a structured, machine-readable format.

To exercise these rights, please contact us at [Insert Contact Information].

6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. International Data Transfers

If you are located outside the country where we operate, please note that your information may be transferred to, stored, and processed in a country with different data protection laws. By using our services, you consent to such transfers.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

True Balance Advisory
5600 Tennyson Pkwy #310, Plano, TX 75024
+1 ‪(469) 301-1896‬
office@truebalanceadvisory.com

Thank you for trusting True Balance Advisory with your insurance and financial consulting needs.

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